How can I cancel the session?
If you want to cancel a tutoring session, be sure to do so 24 hours in advance to avoid being charged cancellation fees.
If I cancel my session less than 24 hours in advance, what are the penalties?
The tutor reserves the right to charge a service fee for 1 hour of tutoring if you cancel the session within less than 24 hours.
If I don’t like the assigned tutor, what can I do?
Communicate directly with one of our advisors and he will suggest a new tutor for you. We will also ask you to share your impressions of your current tutor to ensure we improve our services.
How can I end my contract with J’Excelle?
If you no longer need our services, please contact one of our advisers or your tutor to cancel your next sessions.